4 min
Security Strategy
UX Research: Steps & Methodologies to Inform Product Redesign
The user experience (UX) design and research teams are preparing to revamp
Rapid7's customer learning and online help. As such, I thought I would take the
opportunity to provide our community insight into the role UX research plays in
bringing new designs – of both new and existing features and experiences – to
fruition.
Before I begin, I'll tell you a little bit about our “research” team. The Rapid7
UX research team, which sits within the greater UX team, consists of myself and
my colleague Ge