An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
With Rapid7 live dashboards, I have a clear view of all the assets on my network, which ones can be exploited, and what I need to do in order to reduce the risk in my environment in real-time. No other tool gives us that kind of value and insight.
– Scott Cheney, Manager of Information Security, Sierra View Medical Center