An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
With Rapid7 live dashboards, I have a clear view of all the assets on my network, which ones can be exploited, and what I need to do in order to reduce the risk in my environment in real-time. No other tool gives us that kind of value and insight.
– Scott Cheney, Manager of Information Security, Sierra View Medical Center