What is Operational Technology (OT)? 

Operational Technology (OT) is the expanse of hardware and software systems that monitor and control physical devices, processes, and infrastructure. Unlike traditional Information Technology (IT) – which focuses on data management – OT is primarily concerned with interacting with the physical world to ensure the safe and efficient operation of industrial systems.

OT plays a critical role in industries such as manufacturing, energy, utilities, transportation, and oil and gas. Common examples of OT systems typically include programmable logic controllers (PLCs), industrial control systems (ICS), and supervisory control and data acquisition (SCADA) systems. These technologies are essential for tasks like automating production lines, managing power grids, and maintaining water treatment facilities.

What is OT security? 

Operational technology security refers to the practices and technologies used to protect OT systems and networks from cyber threat actors. It ensures the integrity, availability, and reliability of critical industrial systems that directly impact physical processes like manufacturing.

As OT systems become increasingly connected to IT networks, the internet, and/or Internet of Things (IoT) ecosystems, they are exposed to a wider range of vulnerabilities, including malware, ransomware, and unauthorized access. The unique nature of OT – such as its reliance on legacy systems and the critical need for uninterrupted operations – requires cybersecurity measures tailored to protecting those systems discussed above.

OT vs. IT: Key differences

While OT and IT serve distinct purposes, their roles are increasingly interconnected in today’s digitized industrial environments. OT focuses on controlling physical systems and processes, while IT centers around managing data, networks, and communication. Understanding their differences is essential for building effective strategies that bridge the two domains.

Purpose and functionality

OT is primarily concerned with the monitoring and control of physical equipment, such as machinery, pipelines, or power grids. Its goal is to ensure safety, efficiency, and reliability in industrial operations.

In contrast, IT deals with data storage, processing, and communication, supporting business functions like finance, customer relations, and enterprise resource planning (ERP).

System lifecycles

OT systems often have longer lifecycles, with equipment designed to last decades. These systems are typically built for stability and may rely on legacy technologies that could be difficult to update. IT systems, on the other hand, are more dynamic and are frequently upgraded to align with the latest software and hardware advancements.

Risk and priorities

In OT environments, the top priorities are safety and uptime. Downtime can result in significant operational and safety risks. IT focuses on data confidentiality, integrity, and availability, with an emphasis on protecting sensitive business information.

Despite their differences, OT and IT must work together to address shared risks and optimize operations. The convergence of OT and IT enables greater efficiency and innovation but also requires careful coordination to balance cybersecurity risk with functionality. Strong collaboration ensures that both domains can achieve their goals without compromising industrial or business performance.

OT vs. IoT

OT and IoT both involve connecting systems to monitor and control physical environments, but they have distinct purposes and applications. OT is traditionally rooted in industrial settings, while IoT focuses on interconnectivity and data-driven insights across various devices.

  • Purpose: OT is designed for critical, real-time control of industrial processes and infrastructure, while IoT focuses on connecting everyday devices and systems to gather and analyze data. 
  • Scope: OT systems operate in specialized environments like factories, power plants, supply chain operations, and transportation networks. IoT is more versatile, spanning consumer, industrial, and smart-city applications.
  • Lifecycle: OT equipment is built for longevity and stability, often lasting decades, while IoT devices are designed for shorter lifecycles with frequent upgrades.
  • Connectivity: OT systems traditionally function in isolated, closed networks, while IoT relies heavily on internet connectivity and cloud integration.
  • Cybersecurity focus: OT prioritizes system availability and safety, whereas IoT emphasizes data privacy and secure device communication.

Understanding these differences is crucial for industries adopting IoT technologies alongside traditional OT systems, ensuring both domains are effectively integrated and secured.

Why is operational technology important? 

OT is important because it is a cornerstone of modern industry, enabling the automation and control of critical processes. From ensuring the efficient production of goods to maintaining vital infrastructure, OT plays an indispensable role in supporting economic growth in the following ways.

  • Ensures operational efficiency: OT systems optimize industrial processes, reducing waste, improving productivity, and minimizing downtime.
  • Supports critical infrastructure: OT supports essential services like energy production, water treatment, and transportation.
  • Enhances safety and reliability: By monitoring and controlling equipment in real time, OT ensures compliance with safe operations in high-risk environments such as chemical plants and power stations.
  • Enables innovation: Advancements in OT enable industries to adopt new technologies, such as predictive maintenance and smart manufacturing.
  • Facilitates environmental sustainability: Through precise control and monitoring, OT helps reduce energy consumption, minimize emissions, and optimize resource use, contributing to sustainability efforts.

As OT systems become increasingly connected to IT networks, they face greater exposure to cyber threats. Effective cybersecurity measures are essential to protect these systems from attacks that could disrupt operations, compromise safety, or jeopardize critical infrastructure.

Operational technology examples

OT system frameworks are crucial for automating operations, ensuring safety, and maintaining efficiency. Let's take a look at some key OT framework examples: 

Supervisory Control and Data Acquisition (SCADA)

SCADA systems are used to monitor and control industrial processes across vast networks, such as power grids or water treatment plants. They provide real-time data and centralized control, ensuring consistent and reliable operations.

Smart grids

Smart grids integrate OT with digital technologies to enhance electricity distribution. They enable utilities to monitor energy demand, optimize supply, and incorporate renewable energy sources.

Traffic management systems

These systems use sensors, cameras, and control devices to manage traffic flow in urban areas. OT enables adaptive signal control, reducing congestion and enhancing road safety.

Industrial robots

Widely used in manufacturing, industrial robots automate tasks like assembly, welding, and packaging. These robots improve precision, increase production speed, and reduce labor costs while maintaining safety in hazardous environments.

The above examples demonstrate the importance of OT in modernizing industries and infrastructure. But these systems are constantly evolving, so it becomes critical to integrate robust cybersecurity measures that are vital to protecting their operations and the communities they serve.

How to implement OT security

Establishing a robust OT security program is essential for safeguarding critical systems and infrastructure against cyber threats. By adopting a structured approach, organizations can mitigate risks, enhance resilience, and maintain operational continuity. Below are six key steps and best practices to guide the implementation process.

Step 1: Conduct a comprehensive risk assessment

Start by identifying all OT assets, evaluating potential vulnerabilities, and assessing the impact of cyber threats on operations. This forms the foundation for security and vulnerability prioritization efforts.

Step 2: Implement network segmentation

Separate OT systems from IT networks and limit communication between them to essential functions. Network segmentation reduces the risk of lateral movement during a cybersecurity attack and protects critical OT assets.

Step 3: Adopt a defense-in-depth strategy

Layer multiple security controls – such as firewalls, intrusion detection and prevention systems (IDPS), and endpoint security – to create a robust perimeter. This approach ensures redundancy in defending against attacks.

Step 4: Secure legacy systems

Many OT environments rely on outdated equipment that lacks built-in security features. Implement compensating controls, such as access restrictions and virtual patches, to protect these systems.

Step 5: Provide OT-specific security training

Educate employees and operators on recognizing and responding to cybersecurity threats. Tailored training helps bridge the gap between IT and OT teams and fosters a culture of security awareness.

Step 6: Establish incident response plans

Prepare for potential breaches with well-documented incident response plans tailored to OT environments. Regularly test and update these plans to ensure they remain effective.

By following these steps, a security operations center (SOC) can create a cybersecurity program that not only protects OT systems but also helps to ensure resilience in the face of evolving threats.