During the term of Customer’s subscription, the Service will perform in accordance with and subject to this Service Level Agreement (“SLA”). Rapid7’s target is 100% System Availability. If the System Availability during a given month is less than 99.95%, Customer may be eligible for a credit as detailed below (“Service Credit”), which is the sole and exclusive remedy for any failure to meet the SLA.
Rapid7 will provide 99.95% System Availability for the Service during each calendar month ("Service Level").
Service Credits
System Availability | Service Credit Eligibility |
---|---|
99.95% or above | No Service Credit |
99.0% or above but below 99.95% | 10% of the pro-rated monthly fee paid |
95% or above but below 99.0% | 25% of the pro-rated monthly fee paid |
Below 95.0% | 100% of the pro-rated monthly fee paid |
Customer must provide to Rapid7 all additional requested information necessary for Rapid7 to investigate the claim. Rapid7 will use all information reasonably available to it to validate the claim and to determine whether any Service Credits are due. Rapid7 reserves the right to deny the Service Credit if the Customer is not in good standing due to being late on payment or otherwise not in compliance with any material contractual obligation. Please note that the Rapid7 status page (https://status.rapid7.com) is not a measurement of System Availability under this Rapid7 Insight Platform Service Level Agreement and the aforementioned steps must be taken for eligibility for Service Credits. Rapid7 reserves the right to modify the Rapid7 Insight Platform Service Level Agreement upon thirty days’ notice.