As a provider of security software, services, and research, we take security issues very seriously and recognize the importance of privacy, security, and community outreach. As such, we are committed to addressing and reporting security issues through a coordinated and constructive approach designed to drive the greatest protection for technology users. Whether you’re a user of Rapid7 solutions, a software developer, or simply a security enthusiast, you’re an important part of this process.
Reporting security issues
If you believe you have discovered a vulnerability in a Rapid7 product or have a security concern you would like to report, please fill out this contact form. If you feel the need, please use our PGP public key - KeyID: 959D3EDA - to encrypt your communications with us.
To ensure we have sufficient information to assess the issue, please include as much detail as possible in your report. At a minimum, we ask that you include the following:
Once we have received a vulnerability report, Rapid7 will acknowledge receipt of the report within 3 days and take a series of steps to address the issue:
Rapid7 will endeavor to keep the reporter apprised of every step in this process as it occurs. Our commitment to you is to:
We greatly appreciate the efforts of security researchers and discoverers who share information on security issues with us, giving us a chance to improve our products and services, and better protect our customers. Thank you for working with us through the above process. Rapid7 does not provide financial compensation for disclosing vulnerabilities nor engage in a bug bounty program.