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Read What’s New on the Rapid7 Blog

The Take Command Summit: A Stacked Agenda, and Killer Guest Speakers Coming Your Way May 21
The Take Command Summit, Rapid7’s day-long virtual summit on May 21, is bringing together some of the best minds in the cybersecurity sphere for comprehensive discussions on the latest data, challenges, and opportunities in the industry
Rapid7
May 02, 2024
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The Business of Cybersecurity Ownership
Cyber ownership can often be overlooked or misunderstood within an organization. Responsibility and accountability should not rest solely on the CISO's shoulders.
Rapid7
May 01, 2024
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Velociraptor 0.7.2 Release: Digging Deeper than Ever with EWF Support, Dynamic DNS and More
Rapid7 is very excited to announce that version 0.7.2 of Velociraptor is now fully available for download. In this post we’ll discuss some of the interesting new features.
Rapid7
Apr 30, 2024
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